Senior Customer Care Coordinator - New Homes
Senior Customer Care Coordinator - New Homes Bedfordshire Up to £36,000 Benefits My Client is a National Main Contractor specialising in new build affordable housing. With a good reputation and a strong work force team, they deliver quality affordable houses across the UK. Currently in need of a Senior Customer Care Coordinator/Customer Service Coordinator. This is a full time position Mon - Fri with standard office hours. Main Duties / Responsibilities: To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. To be professional, courteous and punctual in all dealings with customers and our external partners. Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales. Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times. Ensure all materials and labour required is available prior to starting works. Work closely with the Head of Quality and all members of the Customer Care Team to ensure continuation of work. Liaise with Site Managers, Contracts Managers and Construction Director where appropriate prior to arranging any meetings with customers for the Customer Care Team. Produce all relevant documentation relating to Customer Care accurately and in a timely manner. Responsible for updating reporting system / database in a timely and efficient manner to ensure accuracy of customer database. Maintain an efficient, effective filing system. Monitor and report to the Head of Quality the performance of the sub-contractors. Report any continually occurring problems encountered by the Customer Care Team to ensure these can be rectified and the source of the problem identified. Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to Customer Care issues. When required attend End of Defects inspections on behalf of the Customer Care Team. Close out the defects identified and secure retention monies in tandem with Head of Quality and Customer Care team. Attend meetings and take minutes and distribute accordingly When required attend demonstration days with clients and consultants. Assist the team in formulating Customer Care Plans for all projects. Assist Head of Quality with any administration duties were required. Experience: Experience of planning, organising and prioritising workload (Essential) Minimum of 5 years in construction working in Customer Care (Desirable) Experience working in Construction/Housing is essential On offer for the Senior Customer Care Coordinator is a clear route for progression and a competitive salary company benefits. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.