Mobile Aftercare Engineer
About us Bristol Street Versa are a wholly owned subsidiary of Vertu Motors plc based in Batley, West Yorkshire. The business converts and supplies wheelchair accessible vehicles to both Motability and retail customers. We supply both new and used vehicles and cover the whole of the UK. About the Role We run a department, branded ‘Versa Life’, to provide the very best in aftercare for our customers, involving revisiting customers one month after taking delivery, and then again, each yearly anniversary of the delivery for the customer’s period of ownership to check that everything is still fully functional and suitable for the customer, and problem solving any issues the customers may have. We are currently looking for a very talented individual to join our Versa Life Team, to undertake these customer visits. We already have four Engineers carrying out these visits and we are now looking to recruit a fifth team member. This role is 37.5 hours per week, working between 9am until 5 pm Monday to Friday. The successful candidate will be based out of our Batley dealership although the majority of the week will be spent out on the road visiting customers around the UK. Our customer base is across the UK and as such, significant travel will be an integral part of the role. About You The successful candidate will need to display excellent communication and inter-personal skills; the ability to listen to our customers, advise our customers, and ultimately make our customers feel valued through building strong ongoing relationships with them. The successful candidate will also possess a mechanical/engineering mind-set to be able to troubleshoot any issues noted on the visit. On some occasions, a repair or change in specification may result in the vehicle being brought back to our workshops, but wherever possible, the Aftercare Engineer, who is provided with a fully stocked van, is expected to resolve on-site. For all colleagues in the Versa team, we expect resilience, drive, energy and talent. You will be very well presented with a desire, character and attitude to succeed. You will have the ability to quickly establish and build rapport. You will also possess a clean driving licence. This is a fantastic opportunity for individuals who are looking for a unique opportunity to mix mechanical/engineering skills with customer facing interaction, and we look forward to receiving your application. What you can expect If you are successful you can look forward to 23 days holidays, on-going training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.