Customer Service

Location
Ripon, North Yorkshire
Salary
Competitive Salary
Posted
15 May 2019
Closes
29 May 2019
Ref
130630
Contract Type
Permanent
Hours
Full Time

Due to expansion, Wolseley UK are looking for a Customer Service Executive, to join their Support Centre team in Ripon.

This role is offered on a permanent basis, with a guaranteed 30 to 40 hours per week.

Working hours are between Monday and Friday 7.30am – 8pm and every other weekend Saturday: 8am – 5pm and Sunday: 10am – 4pm

About the role

Main duties are:

  • processing electronic orders

  • answering in bound enquires over email and phone

  • dealing with queries

  • providing exceptional customer support

Full training and support are provided to ensuring you have the tools needed to succeed in this high volume and fast-paced environment.

About you

Any customer service, sales or administration experience you’ve gained would be beneficial in helping you succeed in this role.

We’re looking for people who can work on their own initiative, have a supportive personality and the ability to communicate at all levels.

If you’ve previously worked in a contact or call centre or have a background in retail or hospitality, then we’d like to hear from you.

Wolseley UK are committed to investing in their people and progressing careers through on-going training.

About your development and benefits

We aim to unlock your potential and equip you with all the skills required to move to the next stage in your career with us. This all starts with your induction where you get to know us and our business and continues with relevant training and development. 

Our people get benefits including:

  • pension plan

  • holiday - 23 days increasing to 25 after 2 years’ service

  • staff discount

  • profit share.

 

About us

Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant and we aim to be the first choice specialist merchant for trade customers. We’re the UK operating company of Ferguson plc, a FTSE 100 company with revenues of over $18 billion.

We supply 180,000 different products to over 100,000 customers every year. Join us and you’ll be part of a team that gets the right products to customers at the right price, in the right place, and at the right time. You’ll also enjoy extensive training and an award-winning pension and great rewards package. And, as part of the world’s largest specialist distributer of plumbing and heating products, you’ll have access to a wide variety of career opportunities.

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