Support Consultant

Sicon Ltd
Bury St Edmunds, Suffolk
Good rates of pay
10 Jul 2019
24 Jul 2019

Sicon are a well-established Bury St Edmunds based Software Development company providing fully integrated software solutions for Sage 200. Targeting the business & local government sectors including finance, construction, hire, service, manufacturing, barcoding & warehouse. Web based interfaces plus App development are now a core part of our solutions providing mobile users with access to data, processing and workflow capabilities.

Competitive salaries and remuneration packages apply to all positions offered, dependant on position & experience.

To apply, please forward your CV along with a covering letter to

Support Consultants

This role would ideally suit someone who has experience in a support team or as a super-user within a business where they are supporting other users on software systems within their organisation.

As a Support Consultant you will be providing first and second line telephone and remote support to our Business Partners and end user customers using the Sicon additions integrated with their Sage 200 systems.

Responsibilities Include:

  •  Responding to calls / emails to resolve queries / keep customers informed of progress.
  •  Ability to plan and prioritise calls.
  •  Keeping the Internal Case Management system updated at all times.
  •  Be involved in call management to ensure service level agreements are met, analysis and investigation work.

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