Support Consultant

2 days left

Recruiter
Sicon Ltd
Location
Bury St Edmunds, Suffolk
Salary
Good rates of pay
Posted
10 Jul 2019
Closes
24 Jul 2019
Ref
NMC2919535

Sicon are a well-established Bury St Edmunds based Software Development company providing fully integrated software solutions for Sage 200. Targeting the business & local government sectors including finance, construction, hire, service, manufacturing, barcoding & warehouse. Web based interfaces plus App development are now a core part of our solutions providing mobile users with access to data, processing and workflow capabilities.

Competitive salaries and remuneration packages apply to all positions offered, dependant on position & experience.

To apply, please forward your CV along with a covering letter to careers@sicon.co.uk

Support Consultants

This role would ideally suit someone who has experience in a support team or as a super-user within a business where they are supporting other users on software systems within their organisation.

As a Support Consultant you will be providing first and second line telephone and remote support to our Business Partners and end user customers using the Sicon additions integrated with their Sage 200 systems.

Responsibilities Include:

  •  Responding to calls / emails to resolve queries / keep customers informed of progress.
  •  Ability to plan and prioritise calls.
  •  Keeping the Internal Case Management system updated at all times.
  •  Be involved in call management to ensure service level agreements are met, analysis and investigation work.

Apply for Support Consultant

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 2MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Jobstoday by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Jobstoday you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs