Claims Handler - Motor Claims

Recruiter
RSA
Location
Halifax
Posted
04 May 2019
Closes
20 May 2019
Sector
Accountancy
The Opportunity Claims Handler - Motor Claims Full Time - Permanent Location: Halifax (Dean Clough Mills) Competitive starting salary based on experience 35 hours per week At RSA, we pride ourselves in having over 300 years of experience providing our customers with unwavering professionalism and a range of insurance options to meet their needs. That's why we're always looking for the most talented people to join us and ensure we continue to deliver the products and service our customers expect. We are currently recruiting for Claims Handlers to join our established Motor Claims team based at our office in the town centre of Halifax. The Role This role involves handling standard cases using agreed claims processes to achieve settlement and business objectives. You will spend the majority of your time managing customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, escalating nonstandard claims or complex cases, supporting more qualified colleagues and reviewing policy wordings. You will be desk based dealing with customers and third parties on a one to one basis over the phone, although you will also work with other colleagues on site and be part of a team. Full training is provided and we welcome applications from those not only with experience in Motor Claims/the insurance sector, but equally those looking to take their next steps in their career. Based in our office in Dean Clough Mills in Halifax centre, you work 35 hours per week across 5 days on a rota basis between the hours of 8am - 8pm Monday - Friday & 9am - 5pm on Saturdays. Key Skills and Knowledge Required Customer service experience in ideally a financial services industry, office or other service industry e.g. retail. Have strong customer service skills both face to face and over the phone Confident communicating both verbally and written Able to multi task and priories your work whilst meeting business targets Confident working on a computer and working across a variety of in house systems (full training provided) The Benefits & The Halifax Office The Benefits Comprehensive Induction Programme & Training Performance related bonus payments paid twice a year of up to 3.5% of your salary Employer Pension contribution up to 7.5 % with a further max match of 2.5% Life Assurance 10 times base salary Flexible benefits package to tailor your lifestyle and needs Employee Assistance Programme 25 days holiday Interest Free Season Ticket Travel Loan RSA product discount Unlimited Tea & Coffee Halifax Office The Halifax office is home to teams from Commercial Operations, Finance, Personal and Commercial Claims. Based in the Dean Clough complex, the office benefits from an onsite staff deli, as well as a variety of other businesses based within the complex. These include cafes, an award winning restaurant, art gallery, bars, gym and a hairdresser. With parking options close by and the train station only 10 minutes' walk away, the office is conveniently located only 5 minutes' walk from the town centre. The office has real people focus and encourages active participation in: Well-being activities, charity initiatives, volunteering and a busy social calendar including quizzes, summer and Christmas parties and an annual Shining Stars staff recognition event. A Word about Us RSA is one of the world's leading FTSE 100 general insurers with a proud heritage dating back over 300 years. We provide high quality, innovative insurance products and services for some 20 million customers in over 100 countries, setting new standards in the industry. Why are we telling you all this? Well, we're an ambitious sort of company. And if you're an ambitious sort of person - with the drive to improve us as you improve yourself - we'll promise you all the resources and career opportunities you need We aim to provide every one of our employees with a great work-life balance and the opportunity to contribute to charity. We have a thriving community investment programme, volunteer weeks, social events, focus groups, and team outings. If this sounds like a role you're interested in then please apply. This job was originally posted as www.totaljobs.com/job/86293967

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