First Contact Administrator
Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.
Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs led.
We are looking for exceptional candidates to join the Domestic Abuse team based in Sandwell.
Job title:First Contact Administrator
Positions available: 2 x full time position
Starting salary: £19968
Closing date: 31st May 2019
We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.
You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies.
To apply for this role, please click below and you will be emailed details of how to progress your application.
Please Note: CV's will not be accepted in place of a completed application form.
Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Criminal Records Bureau for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. - The post holder must be female in accordance with the Sex Discrimination Act 1975 Part 7 (2) (e)