Senior Airport Ticketing Agent

Recruiter
Heathrow Employment & Skills Academy
Location
Harlington
Salary
19450 GBP Per Year
Posted
10 May 2019
Closes
22 May 2019
Qatar Airways are seeking a reliable and experienced Senior Airport Ticketing Agent to join their team. The Ticketing Agent will be part of the ticketing team and will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. The role requires you to understand customers’ needs and help them to plan the right itinerary for their needs; cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure customers receive the 5-star award winning service Qatar Airways is renowned for. The role is for approximately 12 months. As a Senior Airport Ticketing Agent your key responsibilities include: • Supporting staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis •Handling customer requirements/requests professionally, ensuring minimum complaints •Supporting travel agents with seat confirmation and arranging VIP booking/ticketing queries •Assigning specified spaces to customers and maintaining computerised inventory of passengers’ spaces availability •Ensuring quality of work meets the Airline standard and motivating staff to achieve positive contribution on daily basis •Guiding and supporting staff and keep them updated with relevant changes in the industry and Qatar Airways’ products/services

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