Team Leader Contact Centre
Job Summary: We are actively recruiting for a large business in Bedfordshire who are currently going through a growth period and require a highly professional and experienced Customer Service team leader to effectively lead an effective and vibrant team. This role is paying between £22,000 - £23,000 fantastic bonus and benefits. Experience of heading up a team of at least 15FTE is an essential pre-requisite. As the ideal candidate you will have experience delivering on KPI’s and SLA’s daily and leading your team’s development through quality feedback and 1:1’s. We are seeking a Customer Centric and highly Customer Focussed professional whose role it will be deliver breath-taking customer service through inspirational and innovative leadership. Key Responsibilities: Contribute to the development and implementation of the customer services model To work with the planning function to ensure staffing is adequate for the needs of the business across the multiple shifts To actively ensure the processes, objectives and strategy within customer services facilitate growth, increased productivity and cost efficiency. Lead, support and inspire your agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis. Exceptional attention to detail with a high degree of accuracy with an ability to deliver business plans. This position is a fantastic opportunity to work with a forward thinking organisation who are going through a period of change. If you feel you would like to find out more, please get in touch with Joe Wrenn at Cactus Search.