Queue Host - Mandarin Speaker

Recruiter
Heathrow Employment & Skills Academy
Location
Harlington
Salary
21000 GBP Per Year
Posted
11 May 2019
Closes
20 May 2019
Travelex are seeking a resilient and committed Multi-Lingual Queue Host to join their ;The Queue Host contributes to the organisations goals by managing the Travelex queue to ensure that all customers are assisted and directed in a caring, professional and efficient manner resulting in elevated customer service levels. Similarly, the Host must be a “brand” ambassador for Travelex, ensuring that the Travelex values are consistently displayed (Integrity, Trust and Honesty, Great Customer Service, Results Focussed and Believe in our people). As a Multi-Lingual Queue Host your key responsibilities include: •To continually drive sales performance in order to achieve key sales targets as set by the business and Team Manager •Monitoring queues at all times, to ensure that clients are regularly assisted and that the correct advice is provided, in order to reduce queueing time •Displaying the Travelex customer service culture by interacting with clients in a friendly, energetic and professional manner (always being mindful of different culture) •Being flexible to meet the needs of the business •Supporting and contributing towards the achievement of store targets and objectives •Being a key player in encouraging passengers to convert their sterling refunds into foreign exchange The ideal candidate for this role will have the ability to speak Mandarin. In addition, you will have the following skills and experience: • Excellent interpersonal skills • Previous experience in a retail environment is desirable • Ability to take own initiative • Confident working with KPI’s and targets

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