Customer Service Advisor

Recruiter
Henkel
Location
Hemel Hempstead
Posted
16 May 2019
Closes
20 May 2019
Are you a Customer Service Advisor with experience of working in FMCG? Would you like to use your excellent customer service skills to help drive our business forwards? At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us. Customer Service Advisor responsibilities include: Acting as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry. Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies Proactively manage and supporting of end to end business processes Controlling consignment stocks and third party direct deliveries Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities Timely recording of customer complaints in SAP Supporting with continuous improvement projects and reporting for the department The ideal Customer Service Advisor Previous customer service experience, preferably from a FMCG company Knowledge of SAP would be an advantage PC literate with Excel skills Excellent written and verbal communication skills Customer focused and problem solving orientated Ability to work on own initiative, with a flexible attitude If you have an excellent customer service skills, take your chance to help shape the digital future together with us as our Customer Service Advisor. If you are looking for your next challenge as our Customer Service Advisor, then we want to hear from you, please click APPLY No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

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