Customer Service Coordinator/Administrator - Italian Speaking

Recruiter
Hays Specialist Recruitment Limited
Location
Hemel Hempstead
Salary
£25,000 per annum
Posted
16 May 2019
Closes
23 May 2019
Progressive company in Hemel Hempstead seeking Italian speaking customer service specialist. Customer Service Coordinator/Administrator - Italian Speaking Hemel Hempstead Salary depending on experience Your new company Progressive IT company in Hemel Hempstead are recruiting for an Italian speaking customer service specialist to join their team. Your new role Reporting to the European Customer Service Manager for all Business Units. This role is to be pro-active in all areas that fall under the Customer Service umbrella, also support all team members in other aspects of the Customer Service Role Building strong relationships with customers through the processing of their orders Managing shipments and timely deliveries and responding in a timely fashion to all requests Maintaining excellent procedures and documenting in detail Communicating with team to ensure smooth processing and completion of orders Support on the processing of all sales orders relevant to the Customer Service Department to include spare parts orders, consumable materials, service proposals and credits associated with faulty goods. Follow through orders to ensure timely dispatch, resolving any delivery queries that may arise Ensuring all orders are processed and completed in a timely fashion and followed through in line with SOX procedures What you'll need to succeed The ability to manage and schedule customer support activities Experience of working with a fully integrated ERP system Strong customer support administration background with experience of a recognised service management system Customer focused and enthusiastic at all times Experience of working in a multi-national environment Customer dispute management Good leadership skills Ability to multi-task and prioritise Strong process orientation Fluent in written and spoken Italian Fluent in written and spoken English Self-motivated with the ability to work at all levels within the organisation Excellent communication skills Ability to work under pressure Technical background Desirable Metrics experience Advanced Excel skills Oracle experience Languages (Italian and English) Experience in Indian territory primarily with other possible export activities such as Russia and Emirates Good knowledge of Export: Procedures Documentations, (understanding Incoterms, Letter of credit desirable ) What you'll get in return 25 days holiday Private medical insurance Strong pension scheme - 7.5 employer contribution Free parking What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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