Customer Service Coordinator - Dunstable - £11.35ph
Customer Service Coordinator Dunstable Temporary to Permanent £11.35ph Our client is seeking a Customer Service Coordinator on a Temporary to Permanent basis, to ensure a high level of service is provided to all customers at all times. You will be working in conjunction with commercial & supply chain functions and delivering a high level of service to the customer base. Key Accountabilities Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines. Deliver the "total customer service offer" at all times to world class standard. To provide accurate volume forecasts for designated area of responsibility Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication. Account management duties as defined. To provide performance analysis to Key Account Managers, Transactional Sales, Customers & Management as required Attend & contribute to sales meetings as required Attend & contribute to customer meetings as required Responsible for designated specialist areas & to provide cover for all other specialist areas when required. To use telephone techniques and a professional attitude in order to promote a positive company image and provide excellent customer service. Understand both the company and customer businesses and the detail of their partnership, including their objectives and product ranges, in order to fully maximise any opportunities. Provide telemarketing / telesales / promotional support to the customer base Candidates should have 1 year’s customer service or account management experience knowledge of SAP and have had experience of working within a sales environment. PowerPoint and knowledge of EDI ordering would also be advantageous. To apply, please send your CV.