Customer Relations Manager

Recruiter
Michael Page Property & Construction
Location
Chesterfield
Salary
£40,000 per annum
Posted
17 May 2019
Closes
24 May 2019
I am looking for a confident and customer focused Customer Relations Manager to join a busy Customer Service department within a house builder. You will manage the after care of your customer base ensuring the best possible service and experience. Client Details Customer Relations Manager-House building-Chesterfield My client is a design-lead volume developer with sites across the UK. The client has a fantastic HBF and recommendation score and has robust policies in place to continue this. Description Customer Relations Manager-House building-Chesterfield Record all interactions from Customers Manage escalations effectively and promptly Engage the customer from when contracts are exchanged Provide administrative support for the Department Responding to all customer communication Gather site/sales paperwork Liaise between sub-contractors and the division to ensure maintenance requests are carried out Check invoices and forward for payment. Arrange contract charges where necessary. Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required Feedback patterns of design/specification issues and following instruction implement changes Ensure accuracy of all customer details and all communication is correctly recorded and assume responsibility for the Customer welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working Carry out the home preview in the customers new home, ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process. Reporting - assist in the production of monthly board and Group CS Director reports Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process. Profile Customer Relations Manager-House building-Chesterfield You will be able to demonstrate an experience in working in a customer-facing role. It is essential that you come from a house building background Your communication skills must be a strength. You will have to be engaged with both internal and external customers. You must have a genuine desire to deliver a first class Customer Service to align with a first class product Job Offer 40000-45000 Car or allowance Bonus Pension Healthcare

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