Customer Care Advisor

Recruiter
ARJO
Location
Houghton Regis
Salary
£18,000 per annum
Posted
17 May 2019
Closes
24 May 2019
Customer Care Advisor Position: Customer Care Advisor Location: Houghton Regis, Bedfordshire Job type: Full Time, Permanent Shift Pattern: 35 hours per week, Monday to Friday working on a rota basis between the hours of 8am and 6pm. ROLE: A global medical devices company have an exciting opportunity for a Customer Service Advisor to join the business and work within our UK Headquarters Contact Centre. You will be responsible for delivering world-class customer care. This will include dealing with inbound calls, acting as the voice of Arjo. You will engage with our internal and external customers meeting their needs whilst achieving personal and team targets. RESPONSIBILITIES: Deal with customer queries efficiently in a professional manner ensuring that excellent customer service is delivered on every call. Take full ownership of your internal and external customers by effectively managing their expectations - delivering what’s promised, keeping the customer informed and up to date throughout. Actively seek feedback from customers through the use of Customer Satisfaction Surveys in line with KPIs. Take ownership of your own development ensuring your Personal Development Log is kept up to date. Achieve your LIP’s in line with the objectives set. Identify cross sell opportunities. Take full ownership of customer complaints. Implement outcomes of coaching, feedback and training in line with set objectives. Ensure errors are kept to a minimum. Arrange installations and cancellations of rental equipment Ensure administration duties are completed accurately and within timescale. Liaise/support Rental Service Technicians with all queries. To take ownership of your own development ensuring our Personal development Log is kept up to date. ESSENTIAL SKILLS / EXPERIENCE:

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