Level 2 IT Engineer

Recruiter
Blue Square Marketing Limited
Location
Eastern Docks
Salary
£20000.00 - £26000.00 per annum + 22 days AL, DIS, Perkbox
Posted
20 May 2019
Closes
27 May 2019
Sector
Engineering
Overview Blue Square are an industry-leading field and experiential marketing agency, that have over a decade's experience helping some of the world's biggest brands, accelerate their brand performance. We are at an exciting stage of our journey and are seeking driven and ambitious people to provide an ongoing IT support to the business. The Level 2 IT Engineer will be a very hands-on member of the IT Services Team responsible for the Group PC Desktop, laptop and server configuration, mobile device management and application support. This includes Microsoft Windows operating systems, software and other applications. This is an internal customer-facing role within IT Services and requires excellent prioritisation, responsiveness and customer service along with excellent verbal communication skills. Key Duties & Responsibilities Duties and responsibilities will include, but not limited to: Developing the infrastructure by recommending and installing new products, by making use of the features already available from installed products, to enhance the flexibility and efficiency of the Group, whilst always keeping in mind the stability, security, resilience, and disaster recovery needs Keeping up to date with industry trends, product life cycles and roadmaps to provide appropriate recommendations Understanding and documenting the detailed configuration of the platforms Providing fault diagnosis and treatment to address problems Working with other disciplines to ensure products are installed, configured and integrated to ensure the solution is appropriate, impartial and meets the user's needs Training of staff to ensure developed solutions can be maintained and supported by other staff Providing stand-by to support system out of operating hours Key Skills & Knowledge A good level of Knowledge of desktop, laptop and mobile device hardware, Operating systems and protocols Working knowledge within the following areas: o Microsoft Windows 7, Windows 10 o Microsoft Server 2008, Server 2012 o Microsoft Active Directory, Group Policy, DHCP, DNS o Microsoft Office 2013, Office 2016, Office365 o Application packaging and scripting o VMWare/Hyper-V/SAN o Microsoft Outlook / Exchange o TCP/IP and other networking protocols o WSUS / server/desktop patching Software and hardware troubleshooting Ability to consider the larger picture as well as configuration at a detailed level Ability to communicate in verbal and written form at all levels Organizational skills to ensure delivery is efficient, accurate and conducted in a timely manner Ability to prioritise multiple tasks working to tight deadlines Understanding of ISO27001, ITIL v3

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