Income Recovery Officer

Recruiter
Reed
Location
Worthing, West Sussex
Salary
£15 per hour
Posted
12 Jun 2019
Closes
19 Jun 2019
Ref
1170270604
Sector
Accountancy
Interim Income Recovery Officer - 2 to 3 months - £15 per hour - Worthing My client are a third sector organisation based in central Worthing occupying bright, modern offices with excellent kitchen facilities onsite. They are currently seeking an experienced Recovery Officer , ideally with experience of managing a portfolio and presenting in court . bright, smart offices . This organisation’s customers are at the heart of everything they do and they expect a high level of commitment and excellence in the delivery of customer service . They have invested in the latest technology to enable them to work almost completely electronically and actively encourage flexible working . The ideal candidate will have: Experience of income recovery to include effective management of Universal Credit claimants Evidence of and commitment to the delivery of a high quality customer service Experience of liaising with other internal departments and external agencies to resolve payment queries, maximise income and minimise arrears Experience of working with people with complex needs to provide guidance and support A full clean driving license and a car available for use as the role will involve visiting residents in their own homes Your main responsibilities will be: To manage a quota of arrears cases by geographical area To regularly monitor accounts, initiate appropriate action where necessary and apply a consistent approach to arrears management in line with policies and procedures To provide advice and information to clients on benefits, debt management and arrears, making referrals to external agencies where appropriate To take enforcement action through the County Court, attending hearings where necessary Due to the nature of the role, a current enhanced DBS is required. As one of REED's valued temporary staff, you will receive holiday pay, pension and additional benefits such as retail discounts, cash back, vouchers and much more By registering with REED you will receive full support from our experienced Temporaries Consultants, who will guide you through your application process from CV tips to interview prep and look after you throughout your assignment. Please apply online or email

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