Debt Advisor

Recruiter
Anonymous
Location
Leeds
Salary
Competitive
Posted
21 Jun 2019
Closes
27 Jun 2019
Ref
1186952884
Sector
Accountancy
About us About us Our client Stepchange are looking to recruit Mortgage Debt Advisors for a rewarding and dynamic role at their contact centre in Leeds. Last year they helped more than 600,000 people resolve financial problems and repay debts transforming lives. The role You’ll be supporting and advising clients regarding their mortgage and helping them come to a realistic and affordable solution to overcome their circumstances. You’ll need to be very personable and able to be empathetic to quickly build a relationship with people every day on the phone. You’ll need to demonstrate excellent communication skills, along with the ability to quickly analyse and react to complex problems, recommending the most suitable solutions. Many of our clients are often vulnerable and contact us at a difficult time in their lives, you will need to be practically minded with strong emotional resilience to guide our clients through the process. Our training academy The start date for this role will be the 29th July 2019. To give you the best possible start you’ll be fully supported with training spending your first seven weeks in a training academy, giving you the skills and knowledge, you’ll need to be able to help their clients. The first seven weeks you spend in a training academy will be Monday-Friday 9am - 5pm and it is crucial you should attend every day, therefore you will need to be available to attend for the full duration (unfortunately we are unable to honour any holidays, appointments or planned days off during this time). What we’re looking for Excellent communication skills The ability to show empathy and build rapport Emotional resilience- being able to deal with difficult situations everyday Customer service experience A positive attitude and be a good team player Microsoft Word and Excel skills and be competent using multiple systems at one time Benefits This role comes complete with a generous benefit package which includes: 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays The ability to buy and sell annual leave Travel season ticket loans Cycle-to-work scheme Group personal pension scheme Westfield Health cash plan This job was originally posted as www.totaljobs.com/job/86953268

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