Salesforce/SQL Application Support Engineer - London

Recruiter
REAL Technical Solutions Limited
Location
London
Salary
200.00 - 210.00 GBP Daily
Posted
25 Jun 2019
Closes
02 Jul 2019
Sector
IT
Contract Type
Contract/Interim
Hours
Full Time

Salesforce/SQL Application Support Engineer - London

City of London - ??200 - ??210 per day - 18 month rolling contract

A global investment bank seek an experienced Application Support Analyst to play an instrumental role in support the firm's SQL database, Client Relationship Management (CRM) application and Salesforce system. The individual will also support various day-to-day support requests, troubleshooting, user reporting issues/bugs, conduct Front End testing and any other administrative functions. Slight development activities may be performed.

  • Experience with SQL and Salesforce.
  • Provide Level I production support for in scope as per Operating Procedures and Runbooks.

  • Promptly and professionally answers incoming calls/emails, determines the user's needs, answers general inquiries and/or gathers appropriate information for resolution of the issue.

  • Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.

  • Work on user raised issues and provide resolution based on agreed upon SLAs.

  • Stay informed of batch jobs status and other technical dependencies that may impact Front End user experience.

  • Ensure tracking and status of all issues to support tracking and metrics.

  • Support release management and user administration.

  • Maintain a strong working knowledge of features and functions within the CRM platform.

Key Deliverables for the Application Support Engineer - SQL/CRM/Salesforce position:

  • Process documentation

  • User issue documentation and resolution

  • Conduct product demos to the users.

  • Implement methods for continually improving the support method including workflow and escalations

Basic Requirements for the Application Support Engineer - SQL/CRM/Salesforce position:

  • IT Background.

  • Financial Services industry experience.

  • Ideally experience with Salesforce or similar.

    Salesforce/SQL Application Support Engineer - London

    City of London - ??200 - ??210 per day - 18 month rolling contract

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