Customer Service Advisor - Inbound - No evenings or weekends!
Not a typical contact centre! £18,500 plus excellent benefits package. No evenings or weekends! Initial 12 month FTC. We’re looking for passionate people who understand the importance of putting customers first who want to be a part of a team and business who take pride in providing real help to real people.
Our Customer Service team has an important role to play in making sure an exceptional customer experience is delivered. They provide support and assistance to our customers through handling inbound calls. They process new business telephone applications and take customer debit card payments. In addition, they transfer all customers in arrears or new customers to the relevant Managers in our field network.
If you’re looking for great platform to advance your career and an opportunity to join a close knit and personable team, then look no further! Joining our Customer Service team means you’ll be part of a friendly open plan office who work closely with other Customer Support teams, almost like a family!
Everyone who joins our Customer Service team is focused on good customer outcomes – decisions that are 'right' for our customers and are guided by our core principle of putting customers at the heart of everything they do. If you are looking for a fresh start with a continually developing and progressive UK wide consumer finance business, then this could be an opportunity for you!
In exchange, we offer Monday to Friday hours (no weekend working!), a trusted working environment, competitive starting salary £18,500, great training programme, good level of work-life balance, career development opportunities to help you grow and great incentives such as life assurance, long service awards, health cash plan, company share scheme, pension up to 7 % matching contribution; 25 days holiday, discounted gym membership, regular incentives and more…But more importantly you will be part of a dynamic team who genuinely believe in putting customers first!
Meet our team
Toni has been with Morses Club PLC for 7 years, but why does she enjoy it?
“It’s a friendly environment to work in. It’s a good mix of people and a real mix of age groups. Because it’s a small customer service team, it means that I get the opportunity to spend time on my calls delivering quality customer service to our customers. Morses Club has looked after me and provided opportunities for me to move in to other teams, but I’m happy and comfortable in my role”
About the Role
As a Customer Service Advisor you’ll answer a range of customer queries from both internal and external customers, take payments, manage loan applications, maintain customer records, and proactively manage issues, as well as support the team by sharing improvement ideas and assisting with Quality Assurance checks.
We want you to feel at home from the minute you join us - you’ll be fully supported with on the job training and one on one support from a delegated team member.
You’ll have targets to work towards; we carry out independent call quality checks and listen to feedback because we’re serious about how we treat our customers.
We’re looking for people with an excellent telephone manner, who enjoy delivering first class customer service. We’re interested in hearing from candidates with;
- Experience gained within a contact centre environment
- Excellent customer service and rapport building skills
- Understanding the importance of putting customers first
At Morses Club PLC we pride ourselves on our friendly and personal service. With future scope for career progression along with ongoing training and support, Morses Club PLC is the place to be to develop an exciting and rewarding career.
Sound interesting? Apply now to become part of a high performing and dynamic team!