Payment Services Officer

Starting salary £17,500 per annum
10 Jul 2019
24 Jul 2019
Glenn Jones
Contract Type
Full Time
Payment Services Officer

LOCATION: Birmingham, West Midlands (Close proximity to Birmingham Airport)

SALARY & BENEFITS: Starting salary £17,500 per annum

WORKING HOURS: The position is full time and the working hours are between 8.30am and 5.00pm Monday to Friday.

THE COMPANY: Police Credit Union was set up by the police, for the whole of the police family – serving and retired police officers/police staff and members of their households offering loans and savings services. It now serves the wider protective services including prison officers, probation officers and members of the armed forces offering loans and savings services.


• To work as part of the Finance team of Police Credit Union in order to meet the organisation’s aims and objectives
• To ensure payments are added to member accounts in a timely manner and to work
• in conjunction with collections
• Handling dormant/deceased accounts and ensuring that these are reviewed on a regular basis. Including running end of day and reconciling bank statements
• Covering areas of finance administration
• Be part of the team ensuring our members have an all-round customer experience

Key Responsibilities of the Payment Services Officer to include:-

Payrolls for Member Savings and Loan Payments

• Build a rapport with key contacts within payroll departments for our members across the country
• Ensuring amendments regarding member accounts are sent to relevant payroll departments on specific dates throughout month
• Reconcile payroll for member savings and loan payments once PCU are in receipt of them and run onto member accounts
• Investigate discrepancies with payroll departments
• Work together with the collections team handing bad debts promptly
• Make initial contact with the member immediately once savings have not been received
• Contact members via text, phone, email and letter


• Request Direct Debits via banking system for members twice monthly. Once received & reconciled, run Direct Debit payments onto member accounts
• Contact members who have not made payment via Direct Debit, i.e. cancelled their Direct Debit
• Reconciling bank statements daily
• Taking Debit Card payments from our members
• Lodging cheques

• Dealing with deceased accounts
• Handling dormant accounts
• Supervising the lottery procedure, including running transactions onto member accounts, reconciliation and communicating with members of the lottery
• Ensure users are aligned with the correct system setting
• From time to time you will assist with collections working alongside the credit controller within the finance team, this will entail providing support and holiday/absence cover
• Assist with finance administration work
• Undertake additional training as and when required
• Any other duties that may reasonably be requested by the Finance Manager and Senior Management team

Key personal attributes: 

• You are analytical and enjoy problem solving
• You have an excellent eye for detail
• You are self-motivated and well organised
• You can work on your own initiative
• You have the ability to multi task and can prioritise your workload

Key skills / experience for the role of the Payment Services Officer based in Birmingham:

• Must live within close proximity of Birmingham Airport and Solihull
• At a minimum, GCSEs (or equivalent) at grade C or above in Maths and English
• Confident using Outlook and Excel
• Strong verbal and written skills
• Analytical & can multi task


• Understanding and appreciation of the Credit Union movement
• Experience of payment services

As part of our recruitment process we may access information that is published on public forums and social media. If you are successful in your application we will undertake a Credit Reference Agency Search and if the role is a Certified Position as defined by the regulators we will request Regulatory References in respect of previous financial roles held in the last 6 years.

Does this sound like you? If yes and you would like to apply for the Payment Services Officer position then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.



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