Customer Service Executive - Tech Team

Recruiter
Nielsen
Location
Oxford
Salary
Competitive
Posted
12 Jul 2019
Closes
13 Jul 2019
Contract Type
Permanent
Hours
Full Time

Customer Service Executive - Tech Team - 38773

Client Services and Sales - Great Britain Oxford, Oxfordshire

ABOUT THIS JOB
Your role is to help our clients get the great service they deserve, you will be responsible for:

  • Handling all day to day client questions and ad-hoc reporting deliverables.
  • Supporting day to day contacts at the client.
  • Servicing and adding value to the client virtually.

RESPONSIBILITIES

Client Servicing

  • Be the client's first point of contact for queries.
  • Ask questions to determine the nature of requests and issues.
  • Troubleshoots and resolves client queries to achieve satisfactory outcomes related to databases, software, coding, reports and all other key client deliverables.
  • Mentors and coaches offshore colleagues where further information is required.
  • Monitors progress of queries against agreed service levels and escalates any issues to client service team.

Data Management and Ad-hoc data queries

  • Performing basic data update requests.
  • Providing basic training to clients.

Relationship Management

  • Quickly builds effective virtual relationships with client representatives.
  • Support peers to ensure quality and timeframe service levels are exceeded.
  • Manages good working relationships with other departments internally.


QUALIFICATIONS

  • An interest in the FMCG industry.
  • Problem solving and solutions oriented.
  • Able to assign appropriate priorities when managing workload.
  • Proficient in use of Microsoft Office tools.
  • Good organisational and time management skills.
  • Excellent communication skills across all media: phone, web chat and email.
  • A passion for technology/digitally savvy.
  • Strong Business English knowledge, both verbal and written.
  • Capable of working as part of a team in a challenging and demanding environment.

OUR BENEFITS

  • Private medical Healthcare.
  • Life allowance.
  • Perks at work - platform with a range of discounts.
  • Unum Lifeworks - private & confidential helpline.
  • Employer Contributory Pension.

#LI-PL

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