Customer Support and Collection Advisor

Havant, Hampshire
SALARY RANGE £16,509 - £21,375
08 Aug 2019
23 Aug 2019
Contract Type

Customer Support and Collection Advisor

SALARY RANGE £16,509 - £21,375


We are looking to recruit an empathetic individual to join our
Affordability & Debt team based within our Customer Service
This vacancy will suit someone who has excellent customer
service skills as they will be communicating directly with
customers face to face on a daily basis.
Main duties include using a Company vehicle to call on the
homes of customers who have fallen behind in payment of their
water bill to agree and set up affordable repayment arrangements.
The ideal candidate will need to demonstrate an ability to build
positive customer relations and promote good practice in
identifying and assisting vulnerable customers. The role will also
include promoting our schemes, tariffs and water efficiency in the
Part of the job role will be in gathering customer information, so
would suit someone who is not just a strong people person, but
who pays close attention to detail.
The successful applicant will need to be able to demonstrate that
they can deal with challenging situations in a professional and
compassionate manner. Some experience working in a collections
background would be beneficial, but not essential as full training
will be given.
We are looking for someone with good IT skills as administrative
work is required. The ability to work alone and operate at all
times in line with our values, Excellence, Integrity and Respect
are essential requirements for the post along with a clean driving
licence. In addition, you will be required to successfully complete
a driver assessment and undergo a Disclosure Baring Service
Applicants should send a CV outlining current salary with 2
Ian Limb, Head of HR, PO Box 8, Havant, Hants PO9 1LG
Closing date: 23 August 2019
Delivering excellence

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