Customer Services Team Leader

Worthing, West Sussex
From £29,636 to £33,799 p.a.
03 Sep 2019
18 Sep 2019

Customer Services Team Leader

Salary From £29,636 to £33,799 p.a.
Scale / Band 6
Hours 37
Place of work Portland House and Shoreham Centre
Closing date Wednesday 18 September 2019
Interviews W/C 30 September 2019

Duties of the post:
Do you have the drive, passion and commitment to deliver excellent Customer Service and are you open to implementing new and better ways of working within your team to achieve that?

We are looking for a dynamic Team Leader to oversee the day to day operational delivery of a face to face customer services team and to be part of the management team that is also responsible for other customer access points/channels, including a corporate contact centre.

You must have experience of getting the best out of people and of driving performance and continuous improvement in a busy customer service environment.  We have a large and diverse team, so you will need a flexible management style and strong coaching skills. 

We are working to modernise our systems and processes in order to improve the customer experience, so creative thinking and change management skills are essential. You will have experience supporting vulnerable customers and be an effective communicator with excellent IT skills.

Knowledge of Local Government services (particularly Council tax/NNDR/Housing services) is preferred, but the ability to think on your feet and work with service partners to resolve customer enquiries across a wide range of areas is essential.

The Customer service team works extensively with other services on project work to ensure that customers are at the heart of all that we do. You will need to build positive relationships with service colleagues and to work collaboratively with them.  If you can demonstrate a “one team” approach and can encourage others to do the same, we would like to hear from you.

The team works in a fast paced environment and you will be based in an open plan Contact Centre. You will also need to manage staff based at another site and to visit that other site regularly. 

No CVs or agency applications accepted
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