Visitor Services Supervisors

Leeds, West Yorkshire
£18,000 to 20,000 per annum pro rata
06 Sep 2019
20 Sep 2019
Contract Type
Full Time

Royal Armouries Museum in Leeds are looking for two Visitor Services Supervisors, As a Visitor Services Supervisor you will have shared responsibility for a team of up to 24 Museum Assistants and a growing volunteer team. Ensuring that our team provides an exceptional service to all of our visitors. Leading by example you will work with the team to encourage commercial areas, donations and promote all that the museum has to offer.

You will also support our other teams by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. Your role will require you to occasionally act as the Duty Manager. Weekend and bank holiday work is essential and some evening work is expected.

It is essential that you have strong interpersonal skills, will be passionate about delivering great customer service, relevant IT and literacy skills and understand workplace health and safety. In addition previous experience in supervising teams in customer facing or visitor focused roles and meeting commercial targets is required.

We are committed to recruiting an excellent Visitor Operations management team that is collaborative and is supported in their role. At a minimum you will work four days each week including one weekend day. This will be discussed further should you be invited to an interview.

POST 1: This post is full time working up to 36 hours per week, 5 days out of 7 based at Royal Armouries Museum, Leeds.  Evening, weekend and Bank Holiday working may be required.

POST 2: This is a weekend position.  Working 15 hours per week. Some weekday, bank holiday and evening working will be required from time to time for training and development and to support special events and provide operational cover.

A Police check will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.

To apply please visit  Please note you will need to download an application form as directed and upload it via our recruitment system in the space provided.  We cannot accept CVs in place of an application form.

Closing date: Friday 20th September 2019.

Successful candidates will be invited to a half day assessment the week commencing 23rd September 2019. Highest scoring applicants will be invited to a further interview the following week.

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