Customer Service Executive - French Speaking!

Recruiter
CONSISTENT RECRUITMENT LTD
Location
Harlow
Salary
20000.00 GBP Annual
Posted
14 Sep 2019
Closes
23 Sep 2019
Contract Type
Permanent
Hours
Full Time

Consistent Recruitment is currently working with a leading supplier of innovative products, these are distributed in the UK and abroad by mail order.

We are currently looking for a Customer Service Representative to join the team, for this particular role you need to speak and write fluent French!

No experience is necessary, full training will be provided but you must be IT literate with strong communication skills.

Duties;

  • Handling customer orders, enquiries and complaints via telephone, email, company and marketplace websites and letter as required.
  • Responding to customer reviews.
  • Assist with marketing and other departments as required.
  • Processing customer refunds and returns including investigative enquiries and taking appropriate action to resolve.
  • Liaising with appointed delivery companies and track orders as necessary.
  • Monitor customer care comments and report any recurring issues.
  • General administration such as mailing list cleaning.
  • Liaising with key departments including warehouse and purchasing when necessary.
  • Participate on occasional outbound call campaigns.
  • Translate catalogue and web content into French and participate in content checking.

Skills Required:

  • Fluent in French and good written French.
  • Good telephone manner.
  • Confident, proactive personality with ability to prioritise workload.
  • Computer literate in Excel, Word and Outlook.
  • IT Literate

Hours:

Monday to Friday 9am to 5.30pm.

Auto Enrolment pension

20 days holiday plus bank holidays

Parking

Commute: Must be within a 30 minute commute from Harlow

Similar jobs

Similar jobs