Junior IT Support Apprentice - 06866

Recruiter
Baltic Training Services
Location
Luton, Bedfordshire
Salary
£8,736 per year
Posted
20 Sep 2019
Closes
21 Oct 2019
Ref
1266820684
Sector
IT
Are you the person that your family and friends go to for their IT issues? Do you want to grow as a Junior IT Support Apprentice? If so Tustone is the place for you. Tustone Technical is looking for a Level 3 apprentice to join their current team. They have an IT apprentice on this programme already, to give you support and guidance along the way Roles & Responsibilities (will include but not be limited to): Providing 1st line helpdesk support Resolving problems associated with client operating systems, networks, software, hardware, printers etc. both remotely and onsite Installation of new devices (Computers, printers etc.) at customer premises Utilising the ticketing system to manage tasks and workload Adding, removing and changing of user accounts and user mailboxes Server-side maintenance and routine checks Full training and support will be provided throughout your apprenticeship by Baltic Apprenticeships and Tustone Technical. Desired qualities, skills & knowledge: Knowledge of Windows operating systems and Microsoft office packages Understanding of computer components Keen and eager with a passion for a career in IT Confident telephone manner and customer facing skills Helpful and friendly nature Strong troubleshooting skills Proactive and willing to learn on apprenticeship and the job Salary, Hours & Benefits: £8,736 per year Working 9 am - 5 pm daily 20 days annual leave bank holidays Potential for a full-time role and wage increments upon successful completion of Level 3 There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further. About the employer Tustone pride themselves on working in partnership with their clients to provide bespoke IT solutions that will allow a business to operate more efficiently and increase growth. Located just outside Luton, there is free parking on-site and access to bus stops nearby. About Baltic Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need. If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided Baltic Apprenticeships - Information, advice and guidance Eligibility criteria Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/786464/apprenticeship_funding_rules_and_guidance_for_employers_August_2018_to_July_2019_version_2.pdf This job was originally posted as www.totaljobs.com/job/87990290

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