Junior IT Support Analyst

Recruiter
Hays
Location
Birmingham
Salary
£18000.00 - £20000.00 per annum
Posted
17 Oct 2019
Closes
22 Oct 2019
Ref
1299589807
Sector
IT
Junior IT Support Analyst, paying between £18,000 - £20,000, based in Coleshill Your new company This financial services organisation based in Coleshill is looking for a new Junior IT Support Analyst to join their growing team due to an increase in the size of the business. Your new role As the new Junior IT Support Analyst, you will be responsible for providing IT support via face to face at desk side as well as telephone and email. You will be recording incidents and trying to resolve at first point of contact. Where the incident needs escalation you will work with the senior IT Support Analyst to ensure tickets are resolved to SLA's. What you'll need to succeed To succeed as the new Junior IT Support Analyst, you will be looking to kick start your IT career. You will be extremely enthusiastic with a willingness to learn on the job and have a passion for IT. You will have strong customer service skills, be a team player, being able to remain calm under pressure and have a logical approach to problem solving. What you'll get in return You will be offered a salary of between £18,000 to £20,000 depending on prior experience. This role will offer extensive training, working with a mentor to develop your IT skills working your way up to hands on 2nd line support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/88326557

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