Senior User researcher

220.00 - 220.00 GBP Daily + GBP220/day
06 Oct 2020
03 Nov 2020
Contract Type
Full Time
JOB ROLE: Senior User Researcher
JOB TYPE: Interim
SALARY: up to GBP220 per day
DURATION: 12 weeks
LOCATION: Remote working ( working from home)

Our client, a large Public Sector Organisation are currently seeking applications for a Senior User Researcher.

The Senior User Researcher role is responsible for leading and delivering user research encompassing activities across all users including staff, stakeholders and Scottish citizens.

The main duties are:
" Plan, manage and execute field and desk based user research according to the business and Individual project needs, providing actionable user insights to enable decision making across service improvement, development and change projects.
" Lead on facilitating the Service Transformations Team's adoption of a wide range of user research methods, advocating for and applying the principles of the Scottish Approach to Service Design.
" Plan user research for projects/services with challenging user needs and complex user journeys. Plans research sprints and obtains information about users and their needs in a timely manner.
" Ensure appropriate inclusion and representation from different types of users / user groups across research activities.
" Provide leadership and guidance to less experienced team members, wider colleagues and project team members to help improve their understanding, identify training needs and adopt user centred practices and embed them into their work.
" As the centre of excellence the post holder will be the champion and advocate for user research and addresses knowledge gaps across colleagues at all levels and broader stakeholders.
" Lead on development and/or assurance of ethics and consent processes, and support the development of privacy and equalities impact assessments across research activities.

In order to apply for this position you will have:

" A graduate level degree or professional certification or equivalent experience in a user research, service design, customer relations, stakeholder management discipline
" Proven experience of supporting the planning of a user research project and choosing appropriate user-centred design research methods
" Proven experience of identifying and communicating user needs that feed into the design of products or services
" Sound understanding of relevant national strategy and policy drivers in relation to national health and care priorities
" Working knowledge of project and programme methodologies including 'Agile'
" Demonstrable knowledge and experience of using a range of appropriate communications and engagement methodologies
" Proven experience of presenting user research findings in a wide variety of formats and context.
" Highly developed influencing, negotiating, presentation and facilitation skills
" Proven ability to work effectively as part of a team
" Proven skills in managing and motivating staff to achieve results and provide an excellent customer-focused service

If you are interested in this role please apply with your CV online or alternatively call (phone number removed) for an informal chat