Software Support Consultant

Recruiter
Outsource UK
Location
Dudley
Salary
Competitive
Posted
14 Oct 2020
Closes
20 Oct 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

Outsource UK is working with a leading Software Company in the West Midlands. They are looking for a Software Support Consultant to join their team. The role will be initially remote then flexible work is available.

The Role

  • The successful candidate will be the primary interface with our clients when they have technical issues
  • Delivery of a consistently high quality support service
  • Deliver a professional and technical expert support service
  • Seek to identify improvement opportunities that will enhance our support
  • The ability to support new product features when released
  • Following pre-set process when handling client issues
  • Carrying out planned change and upgrade activities
  • Participating in the Out Of Hours rota

Requirements

  • Minimum 5 years' experience and proven capability of working in a pressured customer service application support environment
  • Demonstrate a good level of generic technical capability and methodical problem resolution
  • ITIL Understanding
  • A good level of knowledge of SQL
  • Knowledge of web based application infrastructure
  • Bilingual/Multilingual preferable

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