IT Service Desk Engineer x2 - St Helen's - ??20k-??30k

Recruiter
ZFR Group
Location
Merseyside
Salary
20000.00 - 30000.00 GBP Annual
Posted
15 Oct 2020
Closes
20 Oct 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

IT Service Desk Engineers urgently required for my high profile client based in St Helen's.

Multiple positions at 1st or 2nd Line available with a salary range of between ??20k to ??30k for the right candidate.

THE ROLE

  • Log calls and create tickets on the IT Helpdesk system keeping up-to-date client records.
  • Provide on-site support to customers as and when required.
  • Perform testing and to support all aspects of project related work.
  • Evaluate user needs and system functionality, ensuring that IT facilities meet these needs.
  • Ensures that documentation of the supported systems and software is available and in an appropriate form for those receiving calls.
  • Ensures adherence to escalation procedures. Responds to major incidents/escalated, complex and high impact customer tickets.
  • Manages/assists with problem tickets.

THE PERSON

  • Excellent interpersonal/customer experience together with an excellent phone manner and the ability to deal with customers, suppliers and peers at all levels in a professional manner.
  • Remain calm under pressure. Show patience, understanding and responsibility for customer's incidents.
  • Must have keen sense of urgency and ownership of tickets.
  • Capable of learning new processes and applying them.
  • Be self-motivated and be able to work without supervision.
  • Have a flexible approach and be prepared to work overtime to accommodate business needs.
  • Strong oral and written communication.
  • Pay attention to detail to ensure that high quality standards are applied to all tasks undertaken
  • Efficient record keeper.

My client is looking to interview and start candidates ASAP so please apply now!

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