Service Design Architect

Recruiter
CBS butler
Location
Newcastle Upon Tyne
Salary
400.00 - 440.00 GBP Daily
Posted
15 Oct 2020
Closes
21 Oct 2020
Sector
IT
Contract Type
Contract/Interim
Hours
Full Time

Service Design Architect

+ Service Design/Service Architect contract role

+ ??400-440 per day

+ SC Cleared position

+ Home based role - travel to newcastle

+ 3-6 month initial contract

The Service Design Architect is responsible for the design and development of the service management and delivery solution to support the delivery of new and changed services.

Key Skills

+ Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.

+ The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.

+ The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.

The Service Architect must have:

+ A detailed knowledge of service delivery concepts and techniques.

+ A strong operational understanding of service supply chains

+ Experience of service design for major IT systems

+ The ability to write coherent, concise, and readable technical documentation

+ Have operated throughout the entire life cycle of a programme or project

+ SC clearance or willingness to undergo vetting if required

Key Accountabilities

The Service Architect will be responsible for all aspects of service design, ensuring that current live solutions meet requirements.

Discipline Areas

+ Required to take a lead in the development of the Support Model and Service Wrap for any specific account service defined.

+ The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.

+ The role will support other architects in the definition and management of interfaces, and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.

+ The role will be instrumental in fostering and maintaining good working relationships, in particular with operational teams and organisations supporting the services.

+ Required to represent services in continuous improvement, organisational design and internal informal benchmarking.

Responsibilities

+ Produce or support the production of service management documentation, ensuring that the authorised documents provide sufficient detail to enable Service Operations to impact the associated RFC.

+ Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.

+ Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.

+ Planning for Service Operations, tooling, skills and volumes.

+ Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.

Required Qualifications/Skills

  • Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives

  • A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains

  • Experience of service architecture and design for major IT systems

  • ITIL version 3 or greater

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