Salesforce Support Specialist

Recruiter
Hays Specialist Recruitment
Location
London
Salary
70000.00 - 85000.00 GBP Annual
Posted
15 Oct 2020
Closes
21 Oct 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

Salesforce Sales Cloud Support Specialist permanent role with a leading bank

Fantastic opportunity for a Salesforce Application Support Specialist to join a fast-growing team at a leading bank. Based in London the candidate will work within a dynamic hands-on production support team and be responsible for supporting several key applications in the Technology portfolio including:

  • Salesforce with Tier1 customisations
  • Client Financial Analytics Portal (powered by Qlikview and Qliksense)
Core tasks
  • Provide user-facing Front Office production support for users on the Salesforce platform
  • Manage releases and coordinate bugs/enhancement with internal development and external vendors
  • Support JAVA spring-based interfaces into and out of Salesforce running on Linux
  • Work closely and integrate with the Change The Bank team to engage in collaborative agile-based development
  • Influence cross-discipline teams on new opportunities in managing client intelligence
  • Leverage strong written and verbal presentation skills including creating of documentation in Confluence runbooks
  • Responsibilities include rotational weekend release work + checks

Essential experience

  • Extensive experience of building, maintaining, and supporting Salesforce Sales Cloud
  • Solid experience working in a production support capacity facing off, to demanding Front Office users at a major financial institution
  • Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
  • Experience with RHEL Unix/Linux/Windows environments and basic Scripting (Perl, Bash, Python, Powershell, batch)
  • Experience with MS SQL/Sybase or another equivalent relational database. Ability to write on the fly DB statements
  • Disciplined approach to document all processes, issues, and user stories in Confluence and Jira
  • Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities

Advantageous experience

  • Salesforce SFDC ADM-201 certification
  • Experience with BMC Control M preferred, Autosys, Tidal, or other batch scheduling platforms acceptable
  • Proven history building proactive application monitoring across all environments via ITRS Geneos, Nagios, AppDynamics, Dynatrace (or equivalent)
  • Salesforce development/architecture experience
  • Degree level or equivalent with an in-depth understanding of Capital Markets which includes all aspects of sales revenue and CRM tools Benefits
  • The bank strives to be the best and is forward thinking to continue growing and working together to deliver trusted advice to help its clients thrive and communities prosper. It cares about its staff reaching their potential, making a difference to communities, and achieving success that is mutual.
  • Leaders who support personal development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Opportunity to work in a dynamic, collaborative, progressive, and high-performing team at a world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to take on challenging work, progressively increased accountabilities and develop close relationships with key stakeholders
  • Access to a variety of job opportunities across business and geographies via internal mobility

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