1st Line Help Desk Support

Recruiter
Lorien
Location
Cumbria
Salary
Competitive
Posted
15 Oct 2020
Closes
21 Oct 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

  • 1st Line Help Desk Analyst
  • Cumbria
  • Perm
  • 40 Hours per Week, M-F between the hours of 07.00 - 17.30

My client is looking for a Service Desk agent to join their large team. The Service Desk team work with Partner teams covering the full scope of this Managed Services contract to deliver IT services for approximately 11000 users across multiple locations throughout the UK.

Due to the end client you will be put through full SC Clearance.

Objectives

The First Line Support Analyst's role is to provide a single point of contact for customer's incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expect to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles.

Key Skills

  • Experience working on a IT Help desk
  • IT Knowledge - Windows 10
  • Office knowledge - Microsoft packages; including Outlook and MS Teams
  • Ticketing systems - ServiceNow desirable

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

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