Desktop Support Engineer - Peterborough - ??120pd

Recruiter
NST Recruitment Limited
Location
Peterborough
Salary
120.00 GBP Daily
Posted
16 Oct 2020
Closes
21 Oct 2020
Sector
IT
Contract Type
Contract/Interim
Hours
Full Time

A 2nd line Desktop Support Engineer is required for an IT Managed Services Providers. The Desktop Support Engineer will provide remote and onsite IT support. They will be responsible for ensuring that incidents, services and change requests are completed quickly and efficiently, and prioritise these incidents based on their SLA and importance.

The successful Desktop Support Engineer will have the following experience:

  • Previous IT support - 1st line/2nd line/Desktop Support
  • Windows 10 (must have)
  • Active Directory (must have)
  • Group Policy (must have)
  • SCCM (must have)
  • SCOM (desired)
  • Symantec (desired)
  • Bitlocker (desired)
  • Servers, desktops, laptops (general troubleshooting)Excellent customer service skills

The successful Desktop Support Engineer will be responsible for:

  • Logging tickets, keeping calls up to date and resolving tickets in Remedy
  • Troubleshooting and resolving 1st/2nd line desktop issues
  • Taking ownership of incidents and service requests
  • Analyse issues/queries and provide solutions in a realistic time frame adhering to SLA's
  • Maintain library of run books ensuring these are created and kept up to date where appropriate

Peterborough

??120pd

3 month contract

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