Service Designer: Global Energy

Eaglecliff Recruitment
16 Oct 2020
21 Oct 2020
Contract Type
Full Time
A World Leading Energy Company have an exciting opportunity for a Service Designer to work has arisen to support the mobilisation and evolution of a new data platform.

Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enough to adapt to a fluid project landscape.

Any experience in the oil & gas or data-analytics area would be desirable but not mandatory.

Responsibilities & deliverables may include:

To investigate and identify distinct scenarios and opportunities to compile key use cases
Understand people involved in the subject area; compile stakeholder maps/service ecosystems and personas/archetypes
Exploration into current processes; As-Is Service/Experience Mapping
Design and run collaborative and co-design workshops with internal teams to define opportunities and idea generation
Facilitate challenger workshops to refine concepts and propositions
Create ideal experience journeys for key stakeholders and key use-cases; User journeys, user flows, measurement framework
Detailing holistic service functionality - Service Blueprints, Service backlogs

General abilities:

Communicate work visually/diagrammatically as well as through the written word (Adobe Creative Suite experience expected)
Consider the wider business case
Appreciate the impact of incremental and disruptive ideas/innovation on ways of working and the greater business
Have an understanding of the impact of service solutions on technology build

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