Senior EUC Support Analyst - SCCM, O365 - Leeds, LS25 - ??45k + Bonus +

4it Recruitment
45000.00 GBP Annual
16 Oct 2020
30 Oct 2020
Contract Type
Full Time

Senior EUC Support Analyst - SCCM, O365 - Leeds, LS25 - ??45k + Bonus + Fantastic benefits + WFH

Senior EUC Support Analyst opportunity to join a growing team who will be responsible for assisting in the implementation and support of a wide range of End User systems. The role will work on projects based though as this is a specialist team there will be BAU work too. You'll work closely with Technical Leads to ensuring designs are implemented effectively and that the configuration of the solution is suitable for users as well as documented properly. As the Senior End User Computing Support Analyst you'll be involved post implementation to provide ongoing support at 3rd line level which will include remedying performance issues etc. You'll form a part of the service management process including change, release and incident management.

The Senior EUC Support Analyst must have extensive experience of delivering and supporting End User platforms. SCCM experience is essential and there is a strategy to have the 3 companies migrate to one SCCM solution instead of 3 separate ones. You'll have experience across technologies such as Unified Communication, collaboration tools, Virtual Desktop Infrastructure, Mobile software, O365, Identity and Access Management etc. You should be very proactive and have good exposure to delivering on projects. Any experience of being part of the ITSM process ie Change, release, or if you have an ITIL qualification would be highly advantageous as the environment is ITIL. You should have fantastic customer and stakeholder skills as the role will work across a very wide range of both.

Senior EUC Support Analyst key skills

  • Range of End User Computing experience ie Unified Comms, VDI, O365, collaboration tools, Identity Management etc
  • SCCM - Essential
  • Ideally have worked on project work as well as supported post-implementation
  • ITIL knowledge experience ie Incident Management, Problem Management, Change, Release etc
  • ITIL or related IT qualification - advantageous
  • Strong customer service and stakeholder management experience
  • Ability to work with both technical and non-technical staff

Salary and benefits

  • up to ??45k salary
  • 10% Bonus (can achieve 20%)
  • Sharesave scheme
  • Personal Accident Cover
  • Fantastic Pension offering
  • Free parking
  • WFH
  • 25 days annual leave plus bank holidays

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