1st Line Support Engineer

Recruiter
Access Computer Consulting Plc
Location
Doncaster
Salary
20000.00 GBP Annual
Posted
23 Oct 2020
Closes
27 Oct 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

1st Line Support Engineer - Full Time Permanent - 20K

I require a 1st Line Support Engineer for a role in Doncaster. The role involves providing 1st Line technical support as part of the Help Desk function. You will be working within a busy ICT team, supporting various end users.

I am looking for someone with a minimum of 1 years commercial Service Desk experience.

  • Experience of working in a help desk role within a busy IS/IT function.
  • Professional and polite telephone manner.
  • Monitoring and prioritising support incidents and requests received via the IS support system (SYSAID), telephone or email from end users of the IT and communications systems infrastructure.
  • Diagnosing, analysing, documenting and logging support activities.
  • Ensuring completion of support activities (1st line support).
  • Installing/configuring PCs and laptops as network clients, printers, desk Phones and Smart Phones.
  • Setting up new network users, changing user passwords.
  • Software installation, troubleshooting and problem resolution skills.
  • Familiarity with general networking hardware.
  • Knowledge of enterprise-wide virus.
  • Ability to carry out basic network, PC software and hardware diagnostics.
  • Microsoft Office 2010, Microsoft Office 365, Windows 7/10 operating system.
  • Knowledge of Microsoft Active Directory, Exchange and other Microsoft Windows server/cloud technologies.
  • Providing support to 2nd line engineers as required.
  • Valid full UK Driving Licence.

The role is 9-5pm and 20 Days Holiday entitlement, rising to maximum of 25 (one per year of service).

Please apply in writing in the first instance.

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