Operations Manager - Retail eCommerce

Polar Recruitment Services Limited
£65k - £80k per annum + 15% bonus
25 Oct 2020
30 Oct 2020
Contract Type
Full Time

Operations Manager - Retail eCommerce

??70,000 - ??80,000 per annum

Operations Manager - Retail eCommerce required to work within one of the best known and admired brands in the world.

As the Operations Manager - Retail eCommerce expert you will join the online commercial team to build the best service to the customers through stock management, logistics and the customer service partner teams.

This will involve you in the sales plans for the direct to customer business and the companies online subsidiary. The goal is to ensure that companies .com activities that are being offered to the customers are at a premium proposition, and that the online and service experience reflects the brand and it's products.

Your role will be to deliver a step change in this operational model.

The current operational model needs a complete review and you will be a key catalyst to deliver those significant changes within the business - to offer a profitable operational solution that delivers the premium customer experience.

This will be achieved with you owning and leading this change process - being able to sell the road map into our wide stakeholder group, gain support and commitment and then delivery to agreed time lines.

The criticality of this role is such that significant experience/evidence of being a change agent in the online operations space is fundamental.

You will be delivering tactical change - and in parallel, build the strategic road map.

Operations Manager - Retail eCommerce skills & experience:

  • Significant experience in identifying/delivering change and optimisation in an operations team.
  • Effective stakeholder management.
  • Strong analytical and excel skills.
  • Strong project management - planning, risk and mitigation assessment is paramount.
  • Clear leadership and resilience.
  • Strong project management - Planning, risk and mitigation assessment is paramount.
  • The ability to build own team, effectively influence internal peer group and motivate/get the best from the third party partners.

Salary & benefits include:

25 days annual leave

Up to 15% discretionary performance based bonus per annum

Defined Contribution Pension (up to 4% employee, up to 8.5% employer)

Permanent Health Insurance

Private Medical Insurance

4x Life Assurance

??35 per month Flexible Benefits allowance, eg gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this Operations Manager - Retail eCommerce role is of interest then please apply now.

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