Support Desk 2/3 line help desk engineer

PDQ IT Support Ltd
24500.00 - 38500.00 GBP Annual
21 Nov 2020
23 Nov 2020
Contract Type
Full Time

About PDQ

PDQ is a award winning MSP based in the Essex/London area. We are looking to expand our support desk with a 2/3 line help desk engineer


For this role, we are looking for someone with at least 12 months experience, preferably from an IT MSP background.

You will work closely with our Service Desk technicians supporting our clients, by troubleshooting challenging issues and solution-solving in an IT Managed Services environment.

PDQ are customer-focused, our customers expect solutions in a reliable and timely manner.

The ideal candidate would have:

12 months or more commercial experience supporting SME's;

Be able to demonstrate excellent customer service & communication skills;

Familiar with working to SLA's & KPI's to meet customer requirements;

IT Technical skill-set:

The most desired skills for this role include good working knowledge of:

Windows desktop

Windows Server technologies

Active Directory

Microsoft 365 - SharePoint Online, OneDrive, Exchange Online, Teams

Networking (DHCP, DNS, VLAN, VPN, WiFi)

Virtualisation (Hyper-V - VMware)

Other Advantageous Experience:

Whilst not essential, the lists below are some experience that would be advantageous:

Sophos or Watchguard Firewalls

Hewlett Packard product's

Microsoft Azure Infrastructure

Colleague Benefits

The benefits that we offer are -

A tailored professional and personal development plan

Technical training through 3rd party training providers

We know there's more to life than work - that's why when you join PDQ you'll get your pick of our amazing company perks. That includes mobile phone, laptop, plus loads more.


  • On-site parking
  • Company pension
  • Company events
  • Salary Range: ??24,500.00-??38,500.00 per year " Depending on experience"

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