Service Development Manager - Product/Customer Experience

Recruiter
Stott and May
Location
London
Salary
60000.00 - 70000.00 GBP Annual + Benefits
Posted
21 Nov 2020
Closes
23 Nov 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

Service Development Manager - Product/Customer Experience

A Service Development Manager is required by a leading organisation, based in London, where you will play a key role on defining the experience for certain prioritised products and services. This role will work closely with multiple functions across the business and define customer propositions and journeys, ensuring the needs of customers are appropriately balanced against business requirements and capabilities. You'll work on projects specific to individual P&L's as well as those which are product agnostic, and overall will think business wide, understanding how experience flows across products and channels in a way which optimises the quality of the service this client delivers to their customers.

As the Product Development Manager you will own the end-to-end experience for specified customer journeys and product areas, using service blueprinting to map all interactions and then identify optimisation opportunities to produce the best customer experience and operational efficiency balance. You will be expected to build and manage strategic service development roadmaps for product areas which addresses's customer problems (B2c, B2B or B2B2C) and act as a key point of contact in planning, managing, prioritising and executing priority customer journey developments.

Along with several years experience with product or customer journey development and management experience, you will also have the following:

- Experience working in an agile environment
- Experience of service blueprint mapping and translation into tangible deliverables to support optimisation
- Experience of developing user experience, user journeys and customer facing propositions based on various customer research and insight methodologies
- Able to demonstrate sound consumer-led thinking, and an ability to seek out relevant pieces of understanding and insight.
- Comfortable using data to tackle problems and determine simple solutions to move the business forwards
- Solid commercial instincts.
- Highly experienced in stakeholder management, and comfortable collaborating widely at all levels of the business.

Send your CV now for consideration. Interviews to be held as early as this week.

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