1st Line Support Engineer - MS & Citrix - IT Managed Services Provider

Recruiter
Henderson Scott
Location
London
Salary
25000.00 GBP Annual
Posted
21 Nov 2020
Closes
24 Nov 2020
Sector
IT
Contract Type
Permanent
Hours
Full Time

1st Line Support Engineer - MS & Citrix - IT Managed Services Provider
Up to ??25k + overtime (x1.5)
London based

The role
An exciting IT Services business are undergoing a period of growth due to continued success and require a 1st Line Support Engineer with expertise across Microsoft Cloud and Citrix technologies.

This business is known for their innovative, highly skilled workforce and this is a great opportunity to join a growing cutting-edge business.

The 1st Line Support Engineer will ideally (not essential) have existing experience of working for an IT Solutions Provider/Managed Services Provider and should hold deep expertise across a range of Microsoft and Citrix technologies.

You will be skilled in providing 1st Line support to customers with a focus on customer service and satisfaction.

Key responsibilities

  • Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
  • Helping customers solve technical issues with their infrastructure
  • Liaising directly with end users and client-side IT stakeholders to resolve any problems
  • Documenting systems and procedures as implemented for and on behalf of customers

Key skills (not all required)

  • Strong Active Directory experience
  • Experience with Citrix solutions such as XenApp and XenDesktop
  • VMware vSphere, XenServer or Hyper-V hypervisor experience
  • Windows Server
  • Microsoft Exchange and Office 365
  • Networking including TCP/IP, DNS, DHCP, LAN, WAN, Routing & Switching
  • An aptitude for learning/progression!

Desirable skills

  • Knowledge of Azure would be nice to have
  • Citrix Cloud
  • NetScaler

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