ITSM Platform Administrator

Recruiter
Sanderson Recruitment Plc
Location
Newcastle Upon Tyne
Salary
31700.00 GBP Annual
Posted
11 Jan 2021
Closes
15 Jan 2021
Sector
IT
Contract Type
Permanent
Hours
Full Time

ITSM Platform Administrator

??31,700

Newcastle

I am looking for an ITSM Platform Administrator for a great organisation in Newcastle (currently remote working).

Key Responsibilities.

  • Manage the design, configuration and customisation of the ICT Department's ITSM platform, in support of the effective and efficient delivery of ICT services.
  • Proactively monitor the platform's health and performance, undertaking proactive maintenance and housekeeping where required.
  • Provide expert advice and knowledge on the available features and capability of the ITSM platform, influencing the continuous improvement process.
  • Manage and maintain the backlog of platform improvements, fixes and changes; ensuring the platform remains up to date and supports ICT processes and procedures.
  • Maintain a comprehensive and detailed awareness of the platform's feature and release roadmap, providing ICT functional leads and Senior Management with expert advice on opportunities to adopt new functionality.
  • Undertake regular proactive environmental scanning of the ITSM tooling market; maintain an awareness of the available solutions, while considering the future needs of the ICT Department.

Please apply for a swift response.

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