Service Design Manager/Service Transition Manager

Service Design Manager/Service Transition Manager

A fantastic opportunity has arisen for a Service Design Manager/Service Transition Manager to join our Twickenham based client on a permanent basis.

Job Summary:

* Will lead service design and transition activities across our clients Technology
department. This position includes responsibility for documenting and agreeing the service
design and transition scope, strategy and framework.
* Will take ownership to develop and implement the necessary operational testing for
projects and operational changes to ensure smooth transition from project to operations.
* Act as the prime interface for senior management for service design and transition.
Leading, planning and coordinating service transition activities across functions,
projects, suppliers and service teams.

Skills/Knowledge/Experience required:

* Significant experience working in a Service Design and/or Service Transition role.
* Certified in ITILv3 Practitioner or above.
* Experience of successfully analysing, developing and implementing ITIL processes.
* Experience in delivering process service improvements.

Service Design Manager/Service Transition Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business