Digital Performance Executive

13 Jan 2021
18 Jan 2021
Contract Type
Full Time
Digital Performance Executive
??33,200 - ??41,500 (Grade E16) plus benefits
Manchester city centre

Due to the COVID-19 pandemic we're currently offering remote working wherever possible. For more information on how we're supporting our colleagues visit

We're looking for a digital performance executive to join our Co-op Funeralcare marketing and digital team. At Co-op, we're proud of the outstanding service that we provide to our clients, and over the last 18 months we've worked together with our Co-op digital and product teams to re-develop and launch our new Funeralcare website.

In this role, you'll support the client experience and trading manager to optimise the performance of the Funeralcare website, by driving traffic and delivering conversions. This is a fantastic opportunity, to work closely with colleagues across Funeralcare and the wider Co-op, using data, insight and research to make performance recommendations and improvements in this newly created and exciting role.

What you'll do:

• plan and execute campaigns and product initiatives, making sure there's commercial outcomes and an excellent customer experience
• deliver business insights and recommend actions to improve commercial and client KPI's and targets
• manage product and e-commerce components of the Funeralcare website, including visual merchandising of product ranges and price and product information
• partner with commercial, digital marketing and operational teams to make sure the website reflects the latest product and marketing campaigns
• liaise with the customer services team and the digital experience executive to optimise onsite customer experience
• manage and resolve operational issues, collaborating closely with technical colleagues to maintain the health and performance of the website

This role would suit people who have:

• in-depth knowledge and experience of trading in an e-commerce business
• experience using digital analytics to optimise the customer journey and sales funnels
• product catalogue management experience - product information, website merchandising and pricing
• a strong commercial mindset
• strong communication skills and ability to work with a range of colleagues across the business
• worked in a regulated environment - this would be desirable

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:

• competitive salary
• coaching, training and support to help you develop
• pension with up to 10% employer contributions
• annual incentive scheme
• 28 days holiday (rising to 32 in line with service)
• discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. And we offer a flexible working environment so you can adjust your hours to suit your personal circumstances. You can find out more about Co-op people policies at

As part of your application you'll need to complete an online assessment. It will take you around 12 minutes to complete this test.

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