3rd Line Network/Infrastructure Engineer - Nottingham

Recruiter
Lucid Connect Ltd
Location
Nottingham
Salary
30000.00 - 35000.00 GBP Annual
Posted
13 Jan 2021
Closes
27 Jan 2021
Sector
IT
Contract Type
Permanent
Hours
Full Time

3rd Line Network/Infrastructure Engineer - Nottingham

Hours 37.5 hours per week

We have an urgent opportunity for a Network/Infrastructure Engineer to join a large IT Services Company in Nottingham to work as part of the Level 3 team in a service desk environment.

You will be required to solve issues in accordance with processes such as incidents, request, problem management, access, change and event management. Working with teams internally to aid proposals for improvements.

Key Responsibilities and Experience

  • Working in a service desk environment as an Infrastructure Engineer
  • Providing a high level of customer service when dealing with clients or internal teams
  • Incidents and requests that require 3rd Line intervention and taking full ownership of issues
  • Provide necessary training
  • Work closely with teams across the business
  • High quality capturing processes activities and knowledge for key documentation

Key Skills

  • CCNA & preferably CCNP Certification and a strong working knowledge of network infrastructure (Juniper switching, SAN, HP Switching, Cisco)
  • Experience with ESXI/Vcentre, HyperV Storage etc.
  • Veeam or knowledge of back up infrastructure
  • Knowledge of android platform for mobile devices

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