Service Centre Engineer

Recruiter
Nexere Consulting Limited
Location
London
Salary
32.00 GBP Hourly
Posted
14 Jan 2021
Closes
14 Jan 2021
Sector
IT
Contract Type
Contract/Interim
Hours
Full Time
  • To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting

  • Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software

  • To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers

  • To follow up the status of problems on behalf of the user and communicate progress in a timely manner

  • To support and assist in the tracking of the use of software and compliance of software licences

  • To provide statistics and associated information for Service Desk reports

  • To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan

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