Service Centre Engineer
- Recruiter
- Nexere Consulting Limited
- Location
- London
- Salary
- 32.00 GBP Hourly
- Posted
- 14 Jan 2021
- Closes
- 14 Jan 2021
- Sector
- IT
- Contract Type
- Contract/Interim
- Hours
- Full Time
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To provide first- and second-line support on IT-related service call from software to hardware on a range of platforms, providing basic user account administration and troubleshooting
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Provides specialist technical expertise in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
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To take ownership of service incidents until resolved escalating where necessary to the third-line support staff and suppliers
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To follow up the status of problems on behalf of the user and communicate progress in a timely manner
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To support and assist in the tracking of the use of software and compliance of software licences
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To provide statistics and associated information for Service Desk reports
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To support and assist in the development of Disaster Recovery plans ensuring these are consistent with the Corporate Business Continuity Plan
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