Customer Service Advisor / Membership Services Adviser (circa £17,000)

Harrogate, North Yorkshire
Circa £17,000
11 Oct 2016
28 Oct 2016
Contract Type
Full Time

Membership Services Adviser (circa £17,000)

Are you a motivated individual used to providing great customer service?

AfPP’s membership services team provides vital front-line customer service support to our members and stakeholders. You will be a self-starter, quick to learn and able to handle all aspects of member administration, ensuring the effective acquisition, servicing and retention of members in line with organisational values, targets and standards. Previous customer service and database experience would be an advantage.

Hours of work: 30 - 37 hours a week Mon - Fri with some flexibility to attend events and meet the fluctuating demands of the role. Job share opportunities may also be considered for this role.

Knowledge and skills required for the role:

  • A thorough understanding of high quality customer service techniques

  • Strong literacy and numeracy skills

  • Excellent computer literacy with knowledge of ICT/CRM databases

  • Previous practical experience in a front line customer service role

  • Time and task management

  • Awareness of how to match products and services to customer needs

  • Awareness of effective communication techniques

  • Awareness of the medical/healthcare industry

  • Displays an eye for detail

  • Builds rapport and develops strong internal and external working relationships

  • Shows good self-awareness and willingness to learn and develop

For more information, please email

or call 01423 881300.

Closing date 28 October 2016.

AfPP is the UK’s leading professional association dedicated to supporting theatre practitioners, setting standards and improving patient safety.


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