Stagecoach Yorkshire

Customer Service Assistant

Barnsley, South Yorkshire
Salary: 15-17K depending on experience
12 Oct 2016
26 Oct 2016
Contract Type
Full Time

Customer Service Assistant

Salary: 15-17K depending on experience

  • Are you a people person with good customer service skills?

Stagecoach Yorkshire is looking for a customer focussed person to join their team at the company’s head quarters as a Customer Service Assistant.

This role is ideally suited to applicants with the following attributes;

  • Previous experience in a customer service role
  • At least two years experience working in an office environment executing administrative duties
  • Excellent organisation skills
  • Excellent IT skills, written English and attention to detail.

The overall purpose of the job is to carry out general administrative duties including customer service related activities and assisting the Office Administrator where required

  • Responding to all customer email enquiries and liaising with marketing manager on     customer refunds where appropriate
  • Responsible for the management and creation of timetables liaising with the internal team and external supplier for creation and printing.
  • Ordering reprints of materials for all depots
  • Assisting with internal communication  
  • General ticket / fare enquiry telephone enquiries/ some reception cover
  • Distributing materials to depots when required
  • Sending out complimentary tickets to customers
  • Posting service updates and diversions on the website
  • Accessing online smartcard customer ticket ordering system to assist with customer enquiries on ticketing
  • Posting Twitter information as requested and responding to customer Twitter enquiries
  • Managing corporate travel orders
  • Any other reasonable requests from a Director

And other administrative duties to support the marketing and commercial function including some cover for the office administrator.

To apply please send a CV and covering letter outlining why you would be suitable for the role to:

Louise Holroyde, Marketing Manager Stagecoach Yorkshire, Unit 4 Eldon Arcade, Barnsley, South Yorkshire, S70 2JP or email 

Closing date for applications is Friday 21st October 2016

Stagecoach is committed to equal opportunities

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