Procurement Support Desk Advisor- Reading- ??30k

25000.00 - 30000.00 GBP Annual
12 Oct 2016
19 Oct 2016
Contract Type
Full Time

Procurement Support Desk Advisor- Reading- ??30,000

The key purpose of this role is to provide front line support and customer service on Group procurement suppliers, applications and associated environments. To troubleshoot the query/problems and advise on the appropriate action or to re-direct if required.

Company-wide Responsibilities

  • Understands Group business strategy and how it impacts their Procurement Services.
  • Develop strong relationships with key stakeholders up to MD level to help support, understand and align Procurements objectives to the business' needs.
  • Participates in and implements procurement transformation throughout the group, by working with stakeholders, responding to any issues and appropriately guiding/directing.

Procurement Responsibilities

  • To respond to requests for procurement support either in person, via phone or electronically
  • To diagnose and resolve on a 1st time fix a high proportion of queries & requests.
  • To research questions using available information resources
  • To advise procurement user on appropriate action aligned to Group & departmental policy.
  • To follow standard support desk procedures & policies whilst offering appropriate enhancement suggestions.
  • To formally log all support desk interactions utilising the agreed mechanisms
  • To appropriately administer support desk software & documentation.
  • To re-direct 'non 1st time fix' problems to appropriate resource and close out with the procurement user once guidance or direction has been received.
  • To identify and escalate situations or queries requiring urgent attention.
  • To track and route problems & requests and document resolutions
  • To prepare activity reports and deliver requested management information and reports.
  • To identify and inform management of recurring problems or queries.
  • To remain up to date and current with processes, policies, systems, data and associated information.
  • To Contribute and support the business in the ongoing development of the purchasing department & it's strategy.
  • To liaise & communicate procurement initiatives & procedural amendments to all stakeholders.
  • To identify procurement savings opportunities and further investigate and realize where possible
  • To advise, plans and carry out activities that drive towards Procurements progress toward 'world class' functionality.
  • To help develop, maintain and communicate a preferred supplier and approved product/service list for all categories.
  • To lead, co-ordinate and/or facilitate appropriate departmental, supplier or cross-functional workstreams.
  • To conduct procurement activity in accordance with stated ethics, CSR and other procurement and legal policies.
  • To maintains an effective communication structure detailing stakeholder and supplier contacts
  • To carry out additional reasonable requests made by Group management.

Leadership and Management Responsibilities

  • Effectively communicate the Businesses and Procurement's strategic direction and cascades into objectives and action plans.
  • Uses appropriate behaviours and attributes to support team building and collaboration.
  • Takes ownership of specific tasks/projects as directed by the Procurement Director/Head of Procurement

Essential technical and professional skills and knowledge

  • Demonstrates a track record of developing and maintaining stakeholder and supplier relationships.
  • Demonstrates track record in excellent communication skills (all mediums)

Preferred experiences

  • Will have worked in a complex and changing environment with demanding business objectives and in a highly competitive market sector.
  • Has knowledge of operating in multiple industry sectors, preferably within a Service industry

To be considered for this role please attach an up to date CV to the link below.

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