Medequip Assistive Technology Limited

Customer Service Coordinator

Knaresborough, Scarborough, Colburn, North Yorkshire
Competitive rates of pay
14 Oct 2016
28 Oct 2016
Contract Type

Customer Service Coordinator

About Medequip: Medequip Assistive Technology Ltd is a dynamic and growing company which is part of a privately owned group. Medequip Assistive Technology Ltd supplies ‘Homecare Medical Equipment’ into the community on behalf of NHS Trusts and Social Services.

The role: To deliver a high level of quality service to our customers and colleagues. Always present a friendly and professional manner across all areas of work. To be the first point of contact for customers and colleagues and endeavour to resolve their queries. To ensure orders are entered onto our customised Medequip software accurately and efficiently, and communicating with clients and prescribers in a professional manner to the agreed specification and to the agreed performance, qualitative and financial targets.

Competency Key Performance Indicators

  1. Dedicated to meeting the expectations and requirements of internal/external customers; delivers on promises; acts with customers in mind; maintains effective customer relationships.
  2. Has the functional/technical knowledge and skills to perform the role at a high level.
  3. Uses logic and proven methodology to solve difficult problems with effective solutions; can see hidden problems; looks beyond the obvious and doesn’t stop at first answers.
  4. Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even difficult situations
  5. Can be counted on to achieve or exceed KPIs/objectives; consistently a top performer; steadfastly pushes self and others.

Key Duties:

  • Display a friendly efficient telephone manner to liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements.
  • Follow all Medequip Way customer service procedures.
  • Utilise IT skills for fast and efficient database entry.
  1. Ensure that communication via e-mail is timely and accurate.
  2. To remember that customers may be agitated or emotional during phone calls. Remaining calm, and understanding during phone calls is essential. Bereavement training will be given to all new employees.


  • Identify potential areas for operational savings within the ‘Medequip offer’ to ensure the contract/ client has a competitive package and Medequip cost targets are met.

Internal Contacts:

  • Directors, Senior Managers, Account Managers, Business Development, Human Resources, Finance, QHSE, IT, Procurement, Fleet, Operations Management, all establishment staff.

External Contacts:

  • Current and prospective clients, service users, Occupational Therapists, Physiotherapists, District Nurses and other Prescribers and customers.
  • Ensure that all work is completed with a commitment to equality and anti – discriminatory practice, as a minimum to standards required by legislation.


To be committed to safe guarding and promoting the welfare of all vulnerable persons in society.

Benefits include : After an initial period you will be eligible to participate in the following company benefits,

  • Company Bonus Scheme and Pension Scheme.
  • Life Insurance
  • Private healthcare - Inclusive of dental, optical and therapy treatments

Other benefits include:

  • 29 Days annual leave including bank holidays, increasing by one day per year to 33 days
  • Overtime available
  • Annual bonus of £1900.00.
  • Salary and bonus are reviewed yearly

Job Type: Full-time
All employees are required to complete a DBS check.

Job Type: Full-time

Salary: £15,000.00 /year

Required education:

  • High school or equivalent

Required licence or certification:

Able to commute to site

Locations: Knaresborough, Scarborough, Colburn

All applications and questions can be made by emailing

Similar jobs

Similar jobs